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Call Center CRM Solution
Deliver Results and Cost Savings with a Virtual Call Center
Typically staffed by home-based contact center agents, virtual call centers offer a cost-effective approach to managing interactions with sales prospects as well as current customers and business partners. Remote agents from all over the world can simply log into the system via the web. Whether answering inbound calls or initiating outbound calls, all communications are tracked in the LeadMaster online CRM database, thus offering all of the tracking, reporting and data mining capabilities that enable closed loop lead tracking.
The LeadMaster online system provides a hosted solution for your remote call center team with a centralized web-based system to support a variety of inbound and outbound campaigns including:
- Lead generation
- Lead qualification
- Lead nurturing and follow-up
- Appointment setting
- Event management
- Technical support and customer care
- Surveys
- Fulfillment, promotions and registrations
- Drives cost savings through integration with online CRM system
- Web-based infrastructure offers flexibility and scalability
- Custom scripts to guide call agents can be created in minutes with an intuitive wizard
- Instant set-up means quick time-to-market - no lengthy implementation or set-up process
- Intuitive web interface increases agent efficiency and reduces training time.
In addition to providing the virtual call center infrastructure, LeadMaster also offers remote agent outsourcing with home-based call center professionals across North America. Whether you need to staff your call center from the ground up or supplement your existing team to provide additional staff during peak times, we have experienced call center agents who can act as an extension of your company for demand generation, lead nurturing and more.
Additional Virtual Call Center Information
Learn more about our online CRM products and complementary services:
